Cancellation & Refund Policy

Version: 2026-10-12. Effective: 12 October 2026.

1. Confirm the session conditions first

Before a booking is confirmed, the studio and artist should agree the session time zone, room, included equipment/staffing, price, taxes, deposit, cancellation/rescheduling rules and refund method. A request or a visible calendar slot is not a confirmed booking. Keep the confirmation and payment record. No undisclosed cancellation charge may be added after confirmation, and mandatory consumer rights prevail over an unfair or unlawful condition.

2. Current beta payment arrangements

Payments are presently manual/direct with the studio. TURNKNOB does not hold a booking deposit or automatically move refunded money in this mode. An amount shown in the app is an administrative calculation, not confirmation that a refund has been paid. A studio collecting funds is responsible for issuing an appropriate receipt and returning an agreed or legally required refund. Contact the studio first and support@turnknob.in if platform records or communication need help.

3. The app's current standard calculation

For a booking recorded as paid, the current app calculation returns 100% of the recorded total when cancellation is more than 24 hours before the session, 50% when it is more than 12 but no more than 24 hours before the session, and 0% at 12 hours or less. At exactly 24 hours the calculation is 50%; at exactly 12 hours it is 0%. A booking not recorded as paid has no calculated refund. The studio's named setting, such as “flexible”, does not currently create a different automated calculation. Studios must not promise an automated flexible/strict schedule that the app has not implemented. Any lawful, more favourable refund agreed in writing remains the studio's responsibility to honour.

4. Artist cancellation and rescheduling

Use the available booking cancellation/request controls or promptly contact the studio if a control is unavailable. Include the booking reference and retain the response. Do not assume a message requesting a different time means the change was accepted. The studio should fairly disclose any deposit treatment and confirm an agreed replacement session in writing. We encourage reasonable treatment of genuine illness or exceptional disruption; do not misrepresent the reason or provide unnecessary medical details.

5. Studio cancellation, non-delivery and unsafe sessions

If the studio cancels, cannot provide the agreed service or offers a material substitution the artist does not accept, it should promptly offer an agreed alternative or refund for the undelivered service, subject to applicable law. An artist-initiated timetable must not be used to deny a refund caused by the studio's failure. An app calculation is not the final legal decision. Users should report a safety problem promptly and not attend an unsafe session; emergencies should be directed to local authorities. Neither a platform outage nor account suspension automatically extinguishes a confirmed booking or refund obligation.

6. Disputes and timescales

Provide the booking reference, confirmation, payment evidence and a concise account of the issue to the studio and, where needed, support@turnknob.in. Do not publish banking details or personal accusations. TURNKNOB may assist with communication or investigate platform misuse but does not insure deposits, act as an escrow provider or conclusively decide all studio disputes. Studios should process accepted refunds without unreasonable delay and within applicable legal/payment-provider time limits. Courts and statutory consumer remedies remain available.

7. Changes

Policy changes are versioned under the update process in the Terms of Service. A later revision does not silently replace conditions applicable to an already confirmed booking. New fees, cancellation rules or payment functionality must be clearly disclosed before the relevant booking is confirmed.